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Working with Uncooperative & Hostile Parents

£155.00£185.00 + VAT

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9:30am – 3:00pm Live online training

The Working with Uncooperative & Hostile Parents training course is designed to support and skill-up school staff and practitioners who support children/young people whose parents can be uncooperative, avoidant, hostile and aggressive. The training will use a wide range of learning techniques including scenarios, experiential learning, and exercises and sharing of experiences. Participants will leave the course with information, strategies, techniques to effectively work with difficult parents.


Course Objectives

• Understand why some parents can display uncooperative, avoidant, hostile and aggressive behaviour;
• Practice ways to respond to difficult behaviour;
• Look at ways to deal with aggression and hostility;
• Understand what disguised compliance is and ways to identify and counteract;
• Look at effective conversations;
• Plan for persuasive discussions and to make sure that parents feel listened to, even in the most difficult of circumstances;
• Prepare for the interaction and stay responsive not reactive during difficult moments;
• How to ensure that the parents feel listened to and taking their point of view into consideration;
• Ways to create voluntary collaboration, cooperation or compliance;
• The issues will be explored and solutions sought so participants can go away with practical solutions to use in their practice.;
• Look at ways to keep yourself safe.


Target Audience

Aimed at anyone who works directly or indirectly with parents and families who want to develop greater confidence and skills. Ideal for school-based staff including head teachers, deputy headteacher, teachers, family support worker, designated safeguarding lead, education welfare officer, pastoral support, supervisor, SENCO, special education teacher, school support staff, school receptionist, pastoral lead teacher, local authority staff and multidisciplinary teams.



“Thoroughly enjoyed the Working with Uncooperative and Hostile Parents course held on 02 March. The trainer was very confident and knowledgeable. She delivered the course at a good pace, I didn’t feel rushed. I took away quite a few strategies and it was good to be able to talk to other professionals how have had similar experiences. A very good course to do! The resources that were sent out, were also very good. Thank you.”

“Really useful tips for handling parents, and sharing with others in using breakout rooms.”

“I found the course valuable and will try to adapt some of the skills that were discussed in my day to day practice.The break out rooms were helpful as it is always good to hear how other professionals approach a situation. Karen delivered the on-line course very well and the gesture of a snack and lunch was a welcome surprise in the pack.”

“Loved the course and got lots of useful info. Found it interesting speaking to other attendees and listening to their experiences with different environments. I didn’t feel I missed out at all being virtual. Well organised and presented. Thank you.”

“Thank you for a wonderful session of which I found very insightful and quite fun. I really enjoyed the scenarios and hearing others perspectives. I learnt a lot about myself and how I have actually evolved as a person and employee from when I first started working with parents to when I was not working in a school and could only see a parent’s perspective! I feel even more empowered with the tools and techniques within this training. Thank you again and look forward to joining more in the future.”

“Just wanted to pass on some feedback on training today: fantastic! It’s a really inspiring and supportive session: Karen is a great trainer and finally no role play a real bug especially trying to do them remotely! The session is running so smoothly and engaging and its a great atmosphere.  Rapport amongst the groups is great and one of the best things was the kitkat! “
“Course today is very informative. It’s been particularly positive to speak to others working in and for schools who encounter challenging parents and hear how it can affect them, despite their experience.
The ideas on how to deescalate a situation or defuse a parental rant will be useful in my day to day work. By removing the anger it is possible to focus more clearly on the outcomes for the child. Very useful course, will recommend and feedback learning to my team.”
“Really enjoyable and informative course. The content is being delivered in a relaxed atmosphere and working through the activities with the same break-out group is enabling us to get to know and understand each other’s roles, challenges and experiences. I’m looking forward to the afternoon session!”


Karen Ferguson


Further information

Times: 9:30am – 3:00pm live online training via Zoom
Trainer will be in the room at 9:15am and until 3:30pm to answer any questions or for further information etc.
Breaks for mid morning and afternoon including an hour for lunch will also be given.
Questions and discussions are welcome throughout the training. We want to make this your day.


Your Pack

Information and links will be emailed to you prior and during the course.
Your pack including handouts, a M&S gift voucher for food, snack pen and notepad will be posted to you prior to the course.
We will ensure that the training day is made comfortable and stress free for you to enjoy wherever you are.
This course is also available as in-house / INSET training at your school. Contact us for details.

Additional information

Date and Location

1st December 2022, 1st November 2022, 21st June 2022 – SOLD OUT, 23rd September 2022, 25th January 2023