The Role of the Family Engagement Officer – Level 1



1 date


 + VAT

Course introduction

The ‘Role of the Family Engagement Officer’s’ training course is designed to provide a deeper understanding into the holistic work of the family support worker. This step-by-step training will take you through essential skills needed to develop family engagement through effective procedures, ensuring positive outcomes aimed at raising standards, improving attendance and behaviour as well as bridging the gap between home, school and the community.

The course includes a copy of the Family Engagement Officer’s Toolkit on memory stick (if bought separate £99+VAT)

What we will cover throughout the day

  • Understand the role and responsibility of the family support worker;

  • Develop a job description which encompasses the role;

  • Look at the different types of parental involvement and how it affects achievement;

  • Unpick ways to create an environment to promote positive relationships between home and school:

  • Look at parental involvement in education policies;

  • Help identify how to overcome barriers to engaging parents;

  • Look at ways to engage hard to reach/ difficult to engage families;

  • Gain the knowledge and tools to move your parental engagement agenda forward;

  • Develop ways to evaluate and demonstrate the impact of your work;

  • Look at how to effectively prepare for inspection;

  • Understand the key elements of an effective toolkit to increase parental engagement;

  • Gain knowledge of key CPD training essential for the role;

  • Understand the importance of supervision, health and well-being.

Target audience

Aimed at anyone who works directly or indirectly with parents and families who want to develop greater confidence and skills in working in the field of family engagement.

Ideal for school-based staff including head teachers, deputy headteacher, teachers, family support worker, designated safeguarding lead, education welfare officer, pastoral support, supervisor, SENCO, special education teacher, school support staff, school receptionist, pastoral lead teacher, local authority staff and multidisciplinary teams.

Trainers for this course

Nicola S. Morgan


As an international education consultant, author and teacher, Nicola has a reputation for successfully managing the most challenging behaviour and motivating staff, senior leaders and par...ents to help implement change.

Since starting NSMTC and sharing her expertise with a wider audience, Nicola regularly receives positive feedback. Attendees praise her delivery style and how motivated and inspired they feel following her sessions. They leave each training or course with the confidence to push their own boundaries for personal achievement.

On top of writing countless educational books and articles, Nicola is an International Values-Based Education approved trainer, NLP Master Practitioner and an English Channel Swimmer.

See what others have to say about us

Don’t just take our word for it, visit our social media pages for live feedback.

“This training surpassed my expectations, I did not anticipate that I would walk away with the wealth of useful strategies that I did. I am keen to complete the level 2 in December.”

“Excellent training, I have learnt so much and have lots to think about and action – lone worker policy, supervision, improving paperwork etc. I feel very motivated to continue/improve my role. definitely look at my job description.”

“Fabulous course delivered by a lovely lady called Nicola Morgan. Online courses can often feel impersonal and boring, but I have been kept engaged and I didn't feel awkward asking questions. The Welcome pack, including an online toolkit, pen, notebook, food voucher and a kitkat were very much appreciated. I will definitely be looking to do my Level 2. Well done!!! Training that was informative and interesting.”


About the venue

Stay at home, get comfortable and enjoy our live interactive course via Zoom! You’ll receive the link a few days before the course date so you can get prepared (and excited) ahead of time.

Handy course logistics

  • The course will run via Zoom from 9:30 am – 3:00 pm, however, the trainer will be available 15 minutes before and after the course times to answer any questions.
  • You’ll receive mid-morning, lunch and afternoon breaks to re-energise.
  • This course is designed to be interactive and inclusive. We welcome questions and discussions throughout and we want you to be comfortable and stress-free no matter where you join us from!
  • Your course pack includes handouts, Family Engagement Officer’s Toolkit, a M&S voucher for food, a snack, a pen and a notepad – we’ll send this to you before the day. Please note this is only for UK-based participants, international attendees will receive the pack via email.
  • Additional links and information will be emailed to you before and during the course.
  • This course is also available as an in-house / INSET training session at your school. Contact us for details.
  • Please Note – The cost is per person

The Role of the Family Engagement Officer – Level 1

View 1 date & book

Wednesday 16 October 2024


Live Online



 + VAT