The Role of the Family Engagement Officer – Level 2


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2 dates


 + VAT

Course introduction

The Family Engagement Officer Level 2 training course is designed to provide the next stage to skill-up and support family engagement officers who are either experienced or have attended the ‘Family Engagement Officer Level 1’ course. This is an informative and interactive course which provides practical advice to enhance participants effectiveness in addressing the complex and diverse challenges that they face in both primary, secondary schools and colleges.

What we will cover throughout the day

  • Reaffirm knowledge around roles and responsibilities;

  • Understand how to evaluate progress and reporting techniques;

  • Establish who needs to be a stakeholder with the role;

  • Ensure engagement techniques are up-to-date;

  • Learn how to embed and sustain positive relationships;

  • Implement and assess effective transitions;

  • Understand specific SEND / ALN approaches in relation to the role;

  • Develop a toolkit for parental health and wellbeing sessions;

  • Create an action plan for embedding the role.

Target audience

Aimed at anyone who have already attended the Family Engagement Officer Level 1’ course or experienced within the family engagement role/leadership.

Trainers for this course

Karen Ferguson


Karen started teaching science at a mainstream secondary school in 2000, but moved into the SEND environment, working with children and parents to help them overcome their disabilities to... give them the skills to achieve their full potential. The majority of her training was on the job, which showed the need for training in this area.

She was appointed as a Specialist Leader in Education for Autism and this allowed her to disseminate good practice and deliver training in the field of SEND. Karen offers various SEND and condition specific training, including ASC, ADHD and Dyslexia. She has continued her own professional development throughout the years including a Masters in Education, Dyslexia, ADHD, Autism and PDA formal qualifications. She is currently working towards her Doctorate in Education.

Karen believes in a better understanding of SEND and complex needs can be achieved through information sharing and she is committed to ensure that education is developed and delivered to as many people as possible.

See what others have to say about us

Don’t just take our word for it, visit our social media pages for live feedback.

“This course is amazing. It is proving to be really useful in sharing and receiving ideas. I am really excited to start making links with other stakeholders, as I feel this will be so beneficial for our parents and our school.”

“It was an interesting and engaging course that has huge relevance for many different roles within an education setting. Great course.”

“Really informative – so useful as this is a new role for me – it was invaluable.”


About the venue

Stay at home, get comfortable and enjoy our live interactive course via Zoom! You’ll receive the link a few days before the course date so you can get prepared (and excited) ahead of time.

Handy course logistics

  • The course will run via Zoom from 9:30 am – 3:00 pm, however, the trainer will be available 15 minutes before and after the course times to answer any questions.
  • You’ll receive mid-morning, lunch and afternoon breaks to re-energise.
  • This course is designed to be interactive and inclusive. We welcome questions and discussions throughout and we want you to be comfortable and stress-free no matter where you join us from!
  • Your course pack includes handouts, an M&S voucher for food, a snack, a pen and a notepad – we’ll send this to you before the day. Please note this is only for UK-based participants, international attendees will receive the pack via email.
  • Additional links and information will be emailed to you before and during the course.
  • This course is also available as an in-house / INSET training session at your school. Contact us for details.
  • Please Note – The cost is per person.

The Role of the Family Engagement Officer – Level 2

View 2 dates & book

Wednesday 3 July 2024


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 + VAT

Monday 13 January 2025


Live Online



 + VAT