The Role of the Family Engagement Officer – Level 1

Course introduction

The Role of the Family Engagement Officer training course provides a comprehensive introduction to the essential skills, knowledge, and strategies required to engage and support families effectively within a school or community setting. Designed for those new to the role, this Level 1 programme offers a clear understanding of the FEO’s purpose, responsibilities, and potential impact.

Through a step-by-step approach, participants will explore how to build positive, trust-based relationships with parents and carers, implement effective procedures that improve attendance, behaviour, and parental involvement, and address barriers to engagement including working with hard-to-reach families. The course also covers how to work collaboratively with school staff, external agencies, and community partners to support pupil outcomes, and how to evidence their work in line with school priorities and inspection requirements. By the end of the training, delegates will have developed a practical and adaptable toolkit to bridge the gap between home, school, and the wider community, creating measurable and lasting positive change for pupils, families, and the school as a whole.

The course includes a copy of the Family Engagement Officer’s Toolkit on memory stick (if bought separate £99+VAT)

What we will cover throughout the day

• Define the FEO role - Understand the purpose, scope, and key responsibilities of a Family Engagement Officer.

• Build engagement – Use practical strategies to improve relationships with parents, pupils, and partners.

• Support pupil outcomes – Link family engagement activities to measurable improvements in learning and wellbeing.

• Work professionally – Apply policies, maintain boundaries, and keep accurate, compliant records.

• Develop and evidence practice – Review and improve performance and demonstrate impact through evidence.

Target audience

This Level 1 course is ideal for individuals new to the role of Family Engagement Officer or those in similar pastoral, parental engagement, or community liaison positions within schools. It is also suitable for teaching assistants, learning mentors, pastoral support staff, or administrative staff moving into a family support role. School governors, parent liaison volunteers, and community outreach workers who wish to develop a foundational understanding of family engagement in an educational setting will also benefit. The training is designed for participants working in primary, secondary, or special schools, as well as those supporting clusters of schools or multi-academy trusts.

Trainers for this course

Nicola S. Morgan

BAEd QTS

As an international education consultant, author and teacher, Nicola has a reputation for successfully managing the most challenging behaviour and motivating staff, senior leaders and par...ents to help implement change.

Since starting NSMTC and sharing her expertise with a wider audience, Nicola regularly receives positive feedback. Attendees praise her delivery style and how motivated and inspired they feel following her sessions. They leave each training or course with the confidence to push their own boundaries for personal achievement.

On top of writing countless educational books and articles, Nicola is an International Values-Based Education approved trainer, NLP Master Practitioner and an English Channel Swimmer.Read more

See what others have to say about us

“This training surpassed my expectations, I did not anticipate that I would walk away with the wealth of useful strategies that I did. I am keen to complete the level 2 in December.”

“Excellent training, I have learnt so much and have lots to think about and action – lone worker policy, supervision, improving paperwork etc. I feel very motivated to continue/improve my role. definitely look at my job description.”

“Fabulous course delivered by a lovely lady called Nicola Morgan. Online courses can often feel impersonal and boring, but I have been kept engaged and I didn't feel awkward asking questions. The Welcome pack, including an online toolkit, pen, notebook, food voucher and a kitkat were very much appreciated. I will definitely be looking to do my Level 2. Well done!!! Training that was informative and interesting.”

About the venue

Stay at home, get comfortable and enjoy our live interactive course via Zoom! You’ll receive the link a few days before the course date so you can get prepared (and excited) ahead of time.

Handy course logistics

• The course will run via Zoom from 9:30 am – 3:00 pm, however, the trainer will be available 15 minutes before and after the course times to answer any questions.
• You’ll receive mid-morning, lunch and afternoon breaks to re-energise.
• This course is designed to be interactive and inclusive. We welcome questions and discussions throughout and we want you to be comfortable and stress-free no matter where you join us from!
• Your course pack includes handouts, Family Engagement Officer’s Toolkit, a M&S voucher for food, a snack, a pen and a notepad – we’ll send this to you before the day. Please note this is only for UK-based participants, international attendees will receive the pack via email. PLEASE NOTE: We are going paperless from 31st August 2025. To reduce our environmental impact, NSM Training & Consultancy will no longer post printed delegate packs after 31st August 2025. If you book by 31st August 2025, you will receive a printed pack by post, after this date you will receive only your handouts via email (M&S voucher, a snack, and a pen will no longer be available). Same great content, now greener and more efficient. Thank you for your support as we go paperless.
• Additional links and information will be emailed to you before and during the course.
• This course is also available as an in-house / INSET training session at your school. Contact us for details.
• Please Note – The cost is per person
• Please note – the early bird rate of £245+ VAT ends 28 days prior to the course date, after this the standard rate of £275+VAT will be charged.