Staying Calm and in Control: Practical Strategies for Managing Stress and Behaviour

Course introduction

Equip your staff with essential tools to remain calm and confident in challenging situations. This course will provide practical strategies for managing stress, maintaining voice control, and making quick, effective decisions. Whether it’s noisy dining halls, busy classrooms, or changes in weather, this course will help your team improve both staff and pupil wellbeing while creating a calm, productive environment.

What’s Included:
This course isn’t just training—it’s a toolkit packed with resources and strategies, including:

• 1x ‘Oh No Playtime’ Notepad for corrective actions.
• 1x ‘Well Done Playtime’ Notepad for positive reinforcement.
• Comprehensive Course Handouts to reinforce learning.

Sign up now and give your staff the tools they need to create a more positive lunchtime experience for everyone!

What we will cover throughout the day

• Master Voice Control Techniques: Learn effective ways to use your voice to communicate calmly and assertively in stressful situations.

• Gain Pupils’ Attention Effectively: Discover strategies to capture and maintain pupils’ attention in any environment.

• Create Calm Dining Halls: Learn how to manage and reduce noise levels, creating a peaceful and enjoyable dining experience.

• Promote a Happy and Organised Environment: Understand the key elements of fostering a positive, calm, and well-organised dining space.

• Implement Efficient Queuing Systems: Develop strategies for creating smooth, stress-free queuing systems that reduce tension and wait times.

Target audience

This course is ideal for lunchtime supervisors, school cooks, catering teams, front-of-house staff, teaching assistants, and support staff working across Early Years (EY), Primary (P), Secondary (S), and SEND/ALN settings.

See what others have to say about us

“Engaging as it was relevant to my work and Karen had good pace and humour throughout. Gave me strategies and approaches to apply. I planned a P.A.C.E approach for a child in my class which I can use tomorrow.”

“Full of useful information and tips. Very supportive trainer and made everyone feel inspired.”

“Fantastic. Very informative whilst giving time to apply to real life examples – case studies. Appreciated the recognition that we are doing a good job also!”

Handy course logistics

Duration:
Live online: 1 hour
Face-To-Face: 2 hours

Let’s explore how we can support your training goals.
Contact us today.
bookings@nsmtc.co.uk
01766 549 725