Staying Calm and in Control: Practical Strategies for Managing Stress and Behaviour

Course introduction

Equip your staff with essential tools to remain calm and confident in challenging situations. This course will provide practical strategies for managing stress, maintaining voice control, and making quick, effective decisions. Whether it’s noisy dining halls, busy classrooms, or changes in weather, this course will help your team improve both staff and pupil wellbeing while creating a calm, productive environment.

What’s Included:
This course isn’t just training—it’s a toolkit packed with resources and strategies, including:

• 1x ‘Oh No Playtime’ Notepad for corrective actions.
• 1x ‘Well Done Playtime’ Notepad for positive reinforcement.
• Comprehensive Course Handouts to reinforce learning.

Sign up now and give your staff the tools they need to create a more positive lunchtime experience for everyone!

What we will cover throughout the day

• Master Voice Control Techniques: Learn effective ways to use your voice to communicate calmly and assertively in stressful situations.

• Gain Pupils’ Attention Effectively: Discover strategies to capture and maintain pupils’ attention in any environment.

• Create Calm Dining Halls: Learn how to manage and reduce noise levels, creating a peaceful and enjoyable dining experience.

• Promote a Happy and Organised Environment: Understand the key elements of fostering a positive, calm, and well-organised dining space.

• Implement Efficient Queuing Systems: Develop strategies for creating smooth, stress-free queuing systems that reduce tension and wait times.

Target audience

This course is ideal for lunchtime supervisors, school cooks, catering teams, front-of-house staff, teaching assistants, and support staff working across Early Years (EY), Primary (P), Secondary (S), and SEND/ALN settings.

See what others have to say about us

“I've been on several NSMTC courses and can highly recommend them. Nicola is knowledgeable, engaging and keen for her delegates to participate. The ACEs course today has been really useful and I know I have strategies and ideas that I can disseminate immediately to colleagues in school. The courses strike the right balance between the host explaining and the delegates participating and the chat break out rooms are always useful.”

“Amazing! Highly relevant, thought provoking and informative. I feel well equipped to raise awareness of the effects of trauma and how to try and unravel things to provide relevant support”

“Excellent! The training was an absolute pleasure, very worthwhile and excellently delivered by an obviously knowledgeable and experienced trainer. It provided a plethora of strategies that will impact greatly on the work we do and despite the subject manner, we were not made to feel uncomfortable at all. Nicola went to every effort to get to know us!”

Handy course logistics

Duration:
Live online: 1 hour
Face-To-Face: 2 hours

Let’s explore how we can support your training goals.
Contact us today.
bookings@nsmtc.co.uk
01766 549 725