Outstanding Front Desk Training

Course introduction

When it comes to creating positive first impressions, the job of the front desk staff is the most important place of any school/college. The front desk literally is our guest’s first impression and will set the tone for their meeting, appointment etc.

This two-hour course is designed to provide an understanding of the principles and practices of customer-focused roles within the school/college. The session will look at the necessary skills and knowledge to be able to create a positive and professional front of desk environment in keeping with the school/college’s ethos and values. Time will be spent on effective ways to engage parents, pupils, clients and other guests in a professional manner.

What we will cover throughout the day

Deliver excellent customer service and handle special requests professionally
Develop effective verbal, non-verbal and telephone communication skills
Manage complaints, difficult customers and unexpected situations confidently
Prioritise workloads, multitask effectively and manage workplace stress
Understand best practices for maintaining a safe and professional front desk environment

Target audience

This course is perfect for new or experienced school/college receptionists looking to gain best practice receptionist skills and manage the reception area effectively.

Trainers for this course

Nicola S. Morgan

BAEd QTS

Nicola S. Morgan is an multi award-winning TEDx and keynote speaker, international education consultant, author and teacher with over twenty-eight years’ experience working in a variety... of education settings. During this time, she has developed a reputation for successfully managing the most challenging behaviour as well as motivating and inspiring staff to help implement long term and lasting change. Having failed hard and then successfully completed the English Channel swim solo she prides herself on specialising in two key areas, Resilience and Behaviour. A Certified NLP Master Practitioner, IVET Foundation Affiliate and Resilient Leaders Elements and International Values-Based Education Consultant, Nicola has worked with thousands of professionals across education reconnect with what they do best lead with clarity, courage and calm.

See what others have to say about us

Don’t just take our word for it, visit our social media pages for live feedback.

Very helpful course. Useful as I am new to the role so I now have useful strategies to use in difficult situations

I took part in the outstanding front desk training today. The training delivered was amazing and helped to educate me further on delivering the correct customer service.

Great course, picked up some very useful tips that I will implement.

Fab course, very clear and some very good points to work with in the real world. I would definitely recommend it!

About the venue

Stay at home, get comfortable and enjoy our live interactive course via Zoom! You’ll receive the link a few days before the course date so you can get prepared (and excited) ahead of time.

Handy course logistics

The course will run via Zoom from 9.30 – 11.30am, however, the trainer will be available 15 minutes before and after the course times to answer any questions.
This course is designed to be interactive and inclusive. We welcome questions and discussions throughout and we want you to be comfortable and stress-free no matter where you join us from!
Your course pack includes handouts will be emailed to you on the morning of the course.
Additional links and information will be emailed to you before and during the course.
This course is also available as an in-house / INSET training session at your school. Contact us for details.

Please Note – the cost is per person