Effective Time and Task Management
Whether it’s about behaviour, achievements or any personal topic, having hard conversations or dealing with difficult people can be the source of stress and anxiety for school and college staff in all sorts of roles.
However, no matter how tricky the other people are behaving or how tough the subject is, it’s important to remember the only thing you’re in control of is yourself. Think of it like this, you can’t control the weather, but you can prepare for it…
This course is designed to help you prepare, no matter what the circumstances are. You’ll finish the day feeling empowered and more confident to deal with these tricky situations.
We’ve developed this course in two parts;
During the morning session, we will discuss how to deal with difficult people. Our four-step process offers a set of practical tools to handle these tricky situations effectively and empathetically.
Throughout the afternoon we will look at how to handle challenging conversations using our tried and tested 10-step methodology. The techniques discussed will help you feel in control of the situation, give you the confidence to communicate clearly and calmly and if all else fails, we’ll give you the tools to think on your feet!
Dealing with Difficult People
How to deal with difficult people and keep calm when under attack
Specific strategies for conflict resolution
Ways to deal with special requests
Effective ways to deliver bad news
Practice communication skills
Practical ways to handle aggressive behaviour
How to shrug off the negative and not take things personally
Develop influencing and negotiation skills to facilitate resolutions
Dealing with Difficult Conversations
Learn new strategies for handling difficult conversations effectively
Select the best way to structure the start of a difficult conversation
Understand the problem and select the appropriate approach to deal with it
Identify and visualise the best possible outcome
Effectively prepare physically and mentally for the conversation
Deal effectively with sensitive situations
How to think on your feet if the conversation takes an unexpected turn
Know what to say when everything else fails
Do you work directly or indirectly with staff and parents and are looking to develop more confidence and skills to deal with difficult people and conversations? Then this online course is for you!
This course suits a very wide range of school/college-based staff including headteachers, deputy headteachers, teachers, business managers, site managers, family support workers, SENCO/ALNCO, special education teachers, pastoral teachers or support, bursars, school PAs, safeguarding leads, school governors, education welfare officers, supervisors, receptionists, local authority staff and multidisciplinary teams.
As an international education consultant, author and teacher, Nicola has a reputation for successfully managing the most challenging behaviour and motivating staff, senior leaders and par...ents to help implement change.
Since starting NSMTC and sharing her expertise with a wider audience, Nicola regularly receives positive feedback. Attendees praise her delivery style and how motivated and inspired they feel following her sessions. They leave each training or course with the confidence to push their own boundaries for personal achievement.
On top of writing countless educational books and articles, Nicola is an International Values-Based Education approved trainer, NLP Master Practitioner and an English Channel Swimmer.
Don’t just take our word for it, visit our social media pages for live feedback.
Stay at home, get comfortable and enjoy our live interactive course via Zoom! You’ll receive the link a few days before the course date so you can get prepared (and excited) ahead of time.
View 4 dates & book
Thursday 11 January 2024
Thursday 1 February 2024
Wednesday 7 February 2024
Thursday 14 March 2024