
Effective Time and Task Management
1 date
£99.00
+ VATLive Online
2 dates
£185.00
+ VATYou’ll also have the opportunity to discuss real-world challenges with an expert trainer and network with peers.
By the end of the course, you’ll walk away feeling empowered, prepared, and ready to tackle any tough conversation head-on.
Don’t let difficult people or conversations hold you back—secure your spot today!
Develop strategies to handle conflicts, aggressive behaviour, and sensitive situations effectively while staying calm under pressure.
Practise clear, confident communication and learn to structure and manage challenging conversations, including special requests and difficult topics.
Build the ability to shrug off negativity, think on your feet, and maintain composure during unexpected or high-pressure moments.
Understand problems, identify optimal resolutions, and prepare physically and mentally to achieve the best possible results.
Enhance your ability to influence others, negotiate successfully, and facilitate positive outcomes in difficult interactions.
Do you work directly or indirectly with staff and parents and are looking to develop more confidence and skills to deal with difficult people and conversations? Then this online course is for you!
This course suits a very wide range of school/college-based staff including headteachers, deputy headteachers, teachers, business managers, site managers, family support workers, SENCO/ALNCO, special education teachers, pastoral teachers or support, bursars, school PAs, safeguarding leads, school governors, education welfare officers, supervisors, receptionists, local authority staff and multidisciplinary teams.
Don’t just take our word for it, visit our social media pages for live feedback.
Stay at home, get comfortable and enjoy our live interactive course via Zoom! You’ll receive the link a few days before the course date so you can get prepared (and excited) ahead of time.
View 2 dates & book
Tuesday 24 June 2025
Tuesday 30 September 2025