Dealing with Difficult People & Managing Difficult Conversations
When we cannot change the cause of our irritations, many of us blame the other person or situation. This may provide us with some relief, at least for a while, for example saying or thinking:
• They just won’t listen
• They always talk over me
• They are so disrespectful
• It’s their fault
• They expect too much
• They won’t let me…
• They make me annoyed
But what happens when trying to change the other person or situation fails and blaming is not actually making us feel any better? This course ‘Be the change you want to see in your department, team!’ is designed to address this by helping You understand how You can successfully influence the culture and motivation of colleagues and parents You are working with.
Practical strategies and techniques throughout the training will help You understand how to build a better rapport to flip negative/unproductive situations and become a better communicator to achieve your desired outcomes.
Not sure if this course is for you?
Contact us today and speak to one of our trainers.
Would you like to book in-house training?
Contact us today and speak to one of our team.
Understand the impact your mindset has on your actions;
Identify how to influence colleagues and parents;
Learn the impact and power of body language in your communication with others;
Discover your communication styles and their impact;
Look at the main influencers of human behaviour and how you should respond to them;
Understand the modes of persuasion and how they can be applied;
Learn how to use simple persuasive techniques in your everyday speech;
Gain effective listening skills and learn the art of building rapport;
Learn to understand the impact of the words you say and how you say them;
Implement clear expectations to create a positive culture;
Learn how to build positive relationships with your colleagues and parents;
Discover why you may have a personality clash with some;
Consider using the Monroe’s Motivated Sequence and SID Model to your advantage;
Gain confidence to negotiate a desired outcome with colleagues and parents.
Perfect for teaching and non-teaching staff looking to develop their skills when working with parents and colleagues within a department/team.
As an international education consultant, author and teacher, Nicola has a reputation for successfully managing the most challenging behaviour and motivating staff, senior leaders and par...ents to help implement change.
Since starting NSMTC and sharing her expertise with a wider audience, Nicola regularly receives positive feedback. Attendees praise her delivery style and how motivated and inspired they feel following her sessions. They leave each training or course with the confidence to push their own boundaries for personal achievement.
On top of writing countless educational books and articles, Nicola is an International Values-Based Education approved trainer, NLP Master Practitioner and an English Channel Swimmer.
Don’t just take our word for it, visit our social media pages for live feedback.
We currently have no upcoming dates for this course - Please contact us for more information or if you would like this course delivered as in-house training.