Sustainable Income Generation for Schools Masterclass
This masterclass provides the necessary guidance, information and procedures to effectively manage formal complaints.
Rushing to ‘close complaints down’, hiding behind a complaints procedure’ and seeing complaints as an ‘inconvenience’ are guaranteed ways to infuriate parents, staff, external agencies etc. During this training we will explore how complaints can be handled well and can be used as an opportunity to improve, build strong external relationships and create a positive school/college culture.
There will also be opportunities to discuss specific challenges with the trainer and network with others.
Ensure your school/academy/college is meeting their statutory obligations;
Clarify that your school/academy/college has a statutory complaints policy and procedure;
Avoid common mistakes made when handling formal complaints;
Use formal complaint data to improve school ethos culture, support stakeholder engagement and drive school improvement;
Manage complaints more effectively;
Understand the role of an Independent Investigator;
Learn how to respond appropriately to a range of situations;
Understand our statutory responsibilities in relation to complaints;
Integrate feedback and improvement into school/college processes;
Gain confidence in managing complaints.
School/Academy/College Business Professionals, Senior Leaders, Headteachers, Deputy Headteachers, Headteacher’s PA, Chairs of Governance, HR, Clerks and Governance Professionals.
Andrew is an independent school business leader and coach, with over 30 years’ experience of operational management gained in the civil service, financial services, NHS and education. F...ormerly SBM of Dinnington High School, Rotherham. He now supports different schools across Yorkshire and the East Midlands on an interim, project or consultancy basis.
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Stay at home, get comfortable and enjoy our live interactive course via Zoom! You’ll receive the link a few days before the course date so you can get prepared (and excited) ahead of time.
View 2 dates & book
Wednesday 31 January 2024
Monday 11 March 2024