Terms and Conditions of your booking:

1. This booking form is issued to confirm your place on the course/conference (live online or
face to face course/conference [for face-to-face course: including refreshments, lunch (full
day course/conference only), handouts and certificate].
2. Full payment must be made within 28 days of you registering by submitting this form. If
payment is not made prior to the course date, NSM Training and Consultancy Ltd (“NSMTC”)
reserves the right to refuse entry to you/the delegate. Once payment has been received a
receipt will be sent.
3. The course/conference details are correct at time of publication but NSMTC reserves the right
to alter the date, time, venue, trainer and/or course/conference without prior notice due to any
unforeseen circumstances.
4. NSMTC reserves the right to cancel any advertised course/conference if deemed necessary
by NSMTC, at its sole discretion.
5. Please note that venues and/or online platforms are subject to change. On the unusual
occasion where a venue and/or online platform change is necessary, NSMTC will provide a
venue within the same vicinity and/or an alternative online platform. Please read your joining
instructions carefully to see the final and correct venue directions and/or online platform.
6. While it is the intention of NSMTC to provide (for face-to-face courses/conferences)
you/delegate with a physical venue to deliver the training, NSMTC reserves the right, at its
sole discretion, to alter the method of delivering the training (including, but not limited to,
delivering the training online).
7. If a course/conference is oversubscribed NSMTC will offer you another venue or date if
available, but you are not obligated to accept an alternative. We will do our utmost to offer
another suitable course/conference.
8. For physical venues we regret that any expenses incurred other than course fees, cannot be
reimbursed. We strongly advise you to wait for your joining instructions before making
travel/accommodation arrangements or to email our office on bookings@nsmtc.co.uk to
check final details.
9. For live online courses it is the responsibility of the delegate to ensure their devise is in
working order with camera and speaker facility and good internet connection.
10. For live online courses we will contact you 3 weeks before the course date requesting the
best address to post your pack. Any delay in providing us this information may result in your
pack not being delivered in time for your training course. We regret that training packs which
have been signed for at the address given or the address given on booking form cannot be
replaced and instead the course notes will made available to the delegate in an electronic
format.
11. Please note it is your/delegate responsibility to ensure the delegate’s email address on the
booking form is correct. If you haven’t heard from us, please email bookings@nsmtc.co.uk
at least 3 weeks before the course date.
12. For live online course booking(s) only the named delegate will have the right to access the
course. The access link to the course may not be shared and the course may not be
recorded. The delegate must identify themselves to the course facilitator and keep their video
on at all times for registration and check-in purposes. It is the delegate responsibility to
ensure their computer has the video facility and is in working order. NSMTC reserves the right
to suspend access to the online course if these terms are not followed. If such measures are
taken the delegate will be given an alternative date to access the online course.
13. This contract is valid with or without a purchase order number.
14. Please note that NSMTC accepts no responsibility or liability for any accidents or losses that
occur at course venues and/or where the live online courses is accessed from.
15. Cancellation Policy: By completing and returning this booking form you and/or your
school/organisation agree to pay NSMTC the fees specified. If a booking is postponed and
then cancelled, the date of the course/conference will be deemed to be the original booking
date. If cancellation fees apply, you can transfer your booking to another NSMTC course (of
the same value) for an additional £80+VAT.
16. For non-attendance on free courses/conferences the Customer will be invoice the fee outlined
in the booking form.

17. You may substitute delegates on a course/conference you have booked, free of charge at any
time.
18. Cancellation fees for training/consultancy are as follows:
Notice Provided Cancellation Fees.
More than 28 days: No Charge
14 – 28 days: 50% of original fee
Less than 14 days: 100% of original fees
1. Once we have received your completed booking form, we will send you a confirmation email
and invoice. If you have any questions or queries, please email bookings@nsmtc.co.uk or phone 01766 549725
1. The contract between us, which is the subject of these Terms and Conditions, shall be
governed by and construed in accordance with English law (including in relation to non-
contractual disputes or claims) and we both agree to submit to the exclusive jurisdiction of the
English Courts (including in relation to non-contractual disputes or claims).
1. No person who is not a party to this contract between us, shall have any rights to enforce its
terms and conditions.
1. NSM Training & Consultancy Ltd shall not be liable to the Customer for any delay or failure to
perform NSM Training & Consultancy Ltd’s obligations under the Contract, if the failure is
due to any cause beyond NSM Training & Consultancy Ltd reasonable control (including, but
not limited to, strikes, lock-outs or other industrial dispute, failure of a utility service or
transport network, act of God, war, riot, civil commotion, malicious damage, shutdown due to
pandemic (whether due to a new or a reoccurrence of a pandemic), compliance with any law
or governmental order, rule, regulation or direction, accident, breakdown of plant or
machinery, fire, flood, storm or default of suppliers or subcontractors). NSMTC shall not be
liable for any loss (whether direct or indirect) suffered by the Customer (except in respect of
death or personal injury caused by NSM Training & Consultancy Ltd negligence) including
loss of profits arising out of performance of the Contract by NSMTC (or its servants or
agents).
1. Data protection: By entering your details in the fields above, you agree to allow NSMTC to
contact you by mail, email, telephone. Should you not wish us to contact you, please let us
know using the address above.
1. We hope that you are completely happy with our service, but if something does go wrong, we
would like to know about it so that we can put things right and ensure that it does not happen
again.
1. We will process your personal data in accordance with our privacy statement a copy of which
is available on our website.
1. Notice: we will send you promotional material in accordance with the terms of our privacy
statement which is available on our website at www.nsmtc.co.uk. We will update you via
email (no more than twice a week) regarding NSMTC’s future courses, products,
conferences, seminars and shows. You can unsubscribe from our future emails at any time
by clicking the unsubscribe button on one of our emails.
 Thank you for booking with NSM Training and Consultancy Ltd.

TERMS AND CONDITIONS OF YOUR ORDER:
1. This order form is issued to confirm the purchase of the product.
2. Full payment must be made within 28 days of you registering by submitting this order form. 
3. Please ensure that you accept these Terms & Conditions by signing and dating the enclosed form
(electronic signatures are accepted). If you cannot supply a signature, hard copy or electronic
signature, we will accept specific email confirmation and/or the return of this booking form with your
typed name.
4. This contract is valid with or without a purchase order number.
5. Please note that NSM accepts no responsibility or liability for any damage or losses that occur on
delivery of the product.

6. NSM Training & Consultancy is happy to exchange or refund your item(s) on presentation of a valid
invoice. Goods must be returned within 30 days of purchase or receipt (whichever is the later) and be
in perfect condition in their original packaging. We will refund to your original payment method.
7. Please note that products sent to the customer electronically are non-refundable.
8. Once we have received your completed booking form, we will send you a confirmation email and
invoice. If you have any questions or queries, please email bookings@nsmtc.co.uk or phone 01766 549725
9. The contract between us, which is the subject of these Terms and Conditions, shall be governed by
and construed in accordance with English law (including in relation to non-contractual disputes or
claims) and we both agree to submit to the exclusive jurisdiction of the English Courts (including in
relation to non-contractual disputes or claims).
10. No person who is not a party to this contract between us, shall have any rights to enforce its terms
and conditions.
11. Data protection: By entering your details in the fields above, you agree to allow NSMTC to contact
you by mail, email, telephone. Should you not wish us to contact you, please let us know using the
address above.
12. We hope that you are completely happy with our service, but if something does go wrong, we
would like to know about it so that we can put things right and ensure that it does not happen again.
13. We will process your personal data in accordance with our privacy statement a copy of which is
available on our website.
14. Notice: we will send you promotional material in accordance with the terms of our privacy
statement which is available on our website at www.nsmtc.co.uk. We will update you via email (no
more than twice a week) regarding NSMTC’s future courses, products, conferences, seminars and
shows. You can unsubscribe from our future emails at any time by clicking the unsubscribe button on
one of our emails.
15. We hope that you are completely happy with our service, but if something does go wrong, we
would like to know about it so that we can put things right and ensure that it does not happen again.
16. If you have any questions or queries, please email bookings@nsmtc.co.uk or phone 01766 549725
Thank you for ordering with NSM Training and Consultancy Ltd.