Outstanding Front Desk Training

Course introduction

When it comes to creating positive first impressions, the job of the front desk staff is the most important place of any school/college. The front desk literally is our guest’s first impression and will set the tone for their meeting, appointment etc.

This two-hour course is designed to provide an understanding of the principles and practices of customer-focused roles within the school/college. The session will look at the necessary skills and knowledge to be able to create a positive and professional front of desk environment in keeping with the school/college’s ethos and values. Time will be spent on effective ways to engage parents, pupils, clients and other guests in a professional manner.

What we will cover throughout the day

• Discover the secrets to delivering excellent customer service;

• Learn how to deal with special requests;

• Look at effective ways to refine your verbal and non-verbal communication skills;

• Learn how to communicate with ease over the telephone;

• Improve your ability to multi-task and learn how to prioritise your workload;

• Learn how to handle complaints and difficult customers in a professional manner;

• Explore techniques for managing stress and distributing your energy in the workplace;

• Learn how to think on your feet if the conversation takes an unexpected turn;

• Practice the use of effective body language;

• Discover how to multi-task like a professional;

• Explore ways and best practice for staying safe at the front desk.

Target audience

This course is perfect for new or experienced school/college receptionists looking to gain best practice receptionist skills and manage the reception area effectively.

Trainers for this course

Nicola S. Morgan

BAEd QTS

As an international education consultant, author and teacher, Nicola has a reputation for successfully managing the most challenging behaviour and motivating staff, senior leaders and par...ents to help implement change.

Since starting NSMTC and sharing her expertise with a wider audience, Nicola regularly receives positive feedback. Attendees praise her delivery style and how motivated and inspired they feel following her sessions. They leave each training or course with the confidence to push their own boundaries for personal achievement.

On top of writing countless educational books and articles, Nicola is an International Values-Based Education approved trainer, NLP Master Practitioner and an English Channel Swimmer.Read more

See what others have to say about us

Very helpful course. Useful as I am new to the role so I now have useful strategies to use in difficult situations

I took part in the outstanding front desk training today. The training delivered was amazing and helped to educate me further on delivering the correct customer service.

Great course, picked up some very useful tips that I will implement.

Fab course, very clear and some very good points to work with in the real world. I would definitely recommend it!

About the venue

Stay at home, get comfortable and enjoy our live interactive course via Zoom! You’ll receive the link a few days before the course date so you can get prepared (and excited) ahead of time.

Handy course logistics

The course will run via Zoom from 9:30 am – 11.30am, however, the trainer will be available 15 minutes before and after the course times to answer any questions.
This course is designed to be interactive and inclusive. We welcome questions and discussions throughout and we want you to be comfortable and stress-free no matter where you join us from!
Your course pack includes handouts will be emailed to you on the morning of the course.
Additional links and information will be emailed to you before and during the course.
This course is also available as an in-house / INSET training session at your school. Contact us for details.

Please Note – the cost is per person