Keep Calm & Carry On!


Course introduction

This course covers the importance of keeping calm in difficult situations and ways to effectively manage unwanted behaviour, noisy dining halls/classrooms and other demanding circumstances, e.g., changes in the weather. This course will equip your staff with the most up-to-date practical strategies for managing stress, voice control and decision-making skills in order to improve staff and pupil wellbeing.

This training includes the following:
1x Oh No Playtime Note Pad (correctives)
1x Well Done Playtime Note Pad (positive reinforcement)
Course Handouts

Would you like to book in-house training?
Contact us today and speak to one of our team.

What we will cover throughout the day

  • Look at effective ways to use your voice;

  • Strategies to gain pupils’ attention;

  • Create calm dining halls;

  • Understand how to promote a happy, calm and organised dining environment;

  • Organise effective and efficient queuing systems.

Target audience

Course suitable for lunchtime supervisors, school cooks, catering staff, front of house, teaching assistants and support staff working in early years (EY), primary (P), secondary (S), and SEN schools.

See what others have to say about us

Don’t just take our word for it, visit our social media pages for live feedback.

"Both workplace and home situations can benefit from the sound advice of Andrea’s wealth of experience mixed with her sense of humour, both of which shine through. Thank-you for raising my awareness, answering my questions and helping me support my wife in her journey through this emotional minefield when she has felt lost and overwhelmed."

"Andrea has the ability to help people get comfortable with the uncomfortable. Her delivery is high energy and high impact and the feedback from our people has been very positive. I'd highly recommend her."

Excellent conference tackling strategies to improve attendance. Speakers were engaging and offered practical suggestions to implement. Another excellent day with NSMTC. I would highly recommend.


In-House Training

In-House Training

We currently have no upcoming dates for this course - Please contact us for more information or if you would like this course delivered as in-house training.